CALL ABACUS CPAS SPRINGFIELD MISSOURI PROFESSIONAL
* Gather information from clients and enter information into database * Deliver information to clients in a clear, concise manner * Answer phone and email communication in a positive and professional manner. * Collaborate with Transportation Tax and Accounting teams to produce quality outcomes for clients. * Work within and support the Process Driven Environment of the Customer Care Call Center. * Perform contact documentation and reporting tasks as listed in firm procedures * Support accomplishment of personal and team goals. * Contribute to team process improvement efforts designed to deliver efficient and client-centric outcomes. * Master and employ client care as it relates to telephone engagement. * Acquire and maintain company and technical knowledge needed to assure quality response to client inquiries. Rate = $16-19/hour ESSENTIAL FUNCTIONS: * Review customer accounts for changes to contract and selected service levels * Sharing and clarifying complex financial information for customers * Provide professional letters for third-parties requesting detailed customer financial information * Help current and prospective clients with their information needs * Employ best practices for handling of inbound email inquiries and in/outbound telephone communication. If you are looking to grow your career with a leading firm and can share in our passion and commitment to client service, we'd love to speak to you. Our Customer Service Representatives are client-focused, authentic, and engaging. The Customer Service Representative position speaks with clients on the phone, in person and via email to onboard new clients, help retain current clients and support the accounting team members complete projects through excellent client interaction.
Our Customer Service Representatives are vital front-line employees who support our clients by providing an exceptional level of service with each client interaction. If this is you, you'll really like it here. They cram a lot of people in small rooms.Our firm is growing at an incredible rate, and we want employees who share our commitment to excellence and dedication to professionalism. Wouldn’t recommend working there or filing taxes there. No one is happy and they don’t acknowledge that. Also, you cannot privately talk with coworkers. They have a “bonus pay program” it is extra work on top of your regular duties and is a scam. You get a one hour lunch and don’t acknowledge most people just want to get their work done and go home. They are behind on their work so they will overload you. You are required to travel far for their other location to fill in for someone else. They are desperate to hire and I feel the work is underpaid.
No one ever asked me if I liked the job or the work place.
They were understaffed and had a high turnover rate new employees who hadn’t been there long. You have to record the amount of time it takes you to finish something and add what you were doing so it can be approved. The time clock system is a sign of micromanagement.
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